Privacy Policy

1. About Global Stoke

Global Stoke is an online product platform that helps customers discover products and, where applicable, purchase products directly through Global Stoke or through recommended third-party marketplaces.

Our services may include product information, product recommendations, order processing, delivery communication, customer support, product verification, and post-delivery assistance.

2. Information We Collect

Depending on how you use our website and services, we may collect the following information:

• Name
• Email address
• Phone number
• Delivery and shipping address
• City, postal code, state or country
• Order and product information
• Payment-related information
• Customer support communications
• Information provided when reporting a product issue
• Browser and device information
• IP address and technical information where applicable

3. Personal Information

When you place an order, contact us, request support, or otherwise interact with Global Stoke, we may collect information such as your name, email address, phone number, and delivery information.

We use this information to identify and communicate with you, process your order, arrange delivery, provide customer support, and manage your relationship with Global Stoke.

4. Browser and Device Information

When you visit GlobalStoke.com, certain technical information may be automatically received by our website or service providers.

This may include:

• Browser type and version
• Device type
• Operating system
• IP address
• Website pages visited
• Date and time of website activity
• Technical information required to operate and secure the website

This information may be used to maintain website security, troubleshoot technical problems, improve website performance, and understand how visitors use our website.

5. Order Information

When you purchase a product directly through Global Stoke, we may collect and maintain information necessary to process and complete your order.

This may include the product purchased, order details, customer contact information, delivery information, payment status, dispatch information, delivery status, and related customer communications.

6. How Your Order Information Is Used

Your order information may be used throughout the following process:

We may use your contact and order information to send appropriate communications relating to these stages, including order confirmation, dispatch updates, delivery information, tracking information, and completion of your order.

7. Payment Information

Global Stoke may accept online payments using bank cards or other supported online payment methods.

Payment processing may involve third-party payment processors or financial service providers. Depending on the payment method used, payment information may be processed through the relevant payment provider.

We use payment-related information primarily to confirm payment, process orders, prevent fraudulent transactions, and maintain appropriate transaction records.

8. How We Use Your Information

Global Stoke may use collected information to:

• Process and manage orders
• Confirm payments
• Arrange product dispatch and delivery
• Provide delivery and tracking information
• Communicate with customers
• Provide customer support
• Handle product issues and complaints
• Conduct product verification when appropriate
• Process applicable refunds or replacements
• Prevent fraud and misuse
• Maintain website security
• Improve our website and services
• Maintain business and transaction records

9. Product Verification and Customer Support

Global Stoke may contact customers after delivery to confirm that an order was received and to understand whether the delivered product meets the customer's expectations.

If a customer reports a product problem, we may request additional information, photographs, videos, or other details necessary to understand the issue.

In appropriate circumstances, Global Stoke may arrange a live product review or inspection to better understand the reported problem.

Information provided during this process may be used to determine an appropriate resolution, including support, replacement, or refund where applicable.

10. Communications

We may contact you using the email address or phone number provided during an order or inquiry.

Communications may include:

• Order confirmations
• Payment confirmations
• Dispatch notifications
• Delivery updates
• Tracking information
• Product verification requests
• Customer support responses
• Refund or replacement communications
• Important service-related notices

11. Sharing Information With Service Providers

We may share necessary information with trusted service providers when required to provide our services.

This may include:

• Payment processors
• Delivery and courier providers
• Shipping and logistics providers
• Website hosting and infrastructure providers
• Email or communication service providers
• Technical and security service providers

We aim to share only the information reasonably necessary for the relevant service or business purpose.

12. Third-Party Websites and Marketplaces

Global Stoke may provide links or recommendations to third-party websites and marketplaces, including Amazon and other online marketplaces.

If you leave GlobalStoke.com and complete a purchase on a third-party website, that website may collect and process your information according to its own privacy policy and terms.

Global Stoke does not control the privacy practices, security, payment processing, delivery, returns, or data handling practices of third-party websites.

13. Cookies and Similar Technologies

Global Stoke may use cookies or similar technologies to help operate the website, maintain functionality, improve performance, understand website usage, and enhance the user experience.

Cookies may also be used by third-party services integrated with our website. Your browser may allow you to manage or disable cookies, although doing so may affect certain website functionality.

14. Data Security

Global Stoke takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

15. Data Retention

We may retain personal and order information for as long as reasonably necessary to provide our services, complete transactions, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

16. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information.

These may include the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Ask questions about how your information is used
• Opt out of certain promotional communications

Requests may be submitted using the contact information provided below. We may need to verify your identity before completing certain requests.

17. Children's Privacy

Global Stoke's services are not intentionally directed toward children. We do not knowingly request or collect personal information from children for the purpose of making purchases or using our services.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

18. International Customers

Global Stoke may serve customers in different countries, including customers in the United States, India, European countries, and other supported destinations.

As a result, personal information may be processed or transferred through service providers operating in different locations where necessary to provide our services.

19. Changes to This Privacy Policy

Global Stoke may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable requirements.

When changes are made, the updated version will be published on this page together with the revised "Last Updated" date.

20. Contact Global Stoke

If you have questions about this Privacy Policy, your personal information, an order, or our privacy practices, you can contact us: