Help & Support

How Can We Help?

Global Stoke provides support throughout the customer journey, from placing an order to delivery and post-delivery assistance.

Order & Delivery Support

When you purchase a product directly through Global Stoke, your order generally follows this process:

Depending on the order, customers may receive relevant confirmation, dispatch, tracking, and delivery communication through the contact information provided with the order.

Product Issues & Verification

If you receive a product and believe there is a problem, please contact Global Stoke as soon as reasonably possible.

To understand the issue, we may request additional information, photographs, videos, or other relevant details about the product.

In certain situations, Global Stoke may arrange a live product review to better understand the reported issue.

After reviewing the circumstances, we may provide an appropriate resolution according to the applicable product and order conditions.

Returns & Refunds

Returns, refunds, and replacements are handled according to the applicable return and refund conditions for the relevant order or product.

If you need assistance with a return, refund, or replacement, please contact our support team and provide your order details so that we can review the matter.

Products Purchased From Third-Party Websites

Some products displayed on Global Stoke may be available through third-party marketplaces such as Amazon.

If you leave GlobalStoke.com and complete your purchase directly on a third-party website, that purchase is governed by the third party's own payment, shipping, return, refund, privacy, and customer-support policies.

Local Delivery

Orders within a 400 km radius of the Global Stoke warehouse may be eligible for free delivery.

Eligible local orders are generally targeted for delivery within approximately two days, although actual delivery time may vary depending on circumstances.

International Delivery

International delivery availability, charges, and delivery times may vary depending on the destination country and product.

Customers should review the applicable delivery information associated with their order.

When Contacting Support

To help us respond more efficiently, please provide relevant information such as:

• Your name
• Email address or phone number used with the order
• Order information, if applicable
• Product name or details
• Description of the issue
• Photos or videos when relevant to a product issue

Contact Global Stoke Support

If you need help with an order, product, delivery, payment, or another Global Stoke service, you can contact us directly.