Return & Refund Policy
This policy explains how GlobalStoke handles product returns, refunds, replacements and product-related issues for purchases made directly through GlobalStoke.
1. When This Policy Applies
This Return & Refund Policy applies to products that are purchased directly through GlobalStoke and for which GlobalStoke is responsible for the transaction.
Different conditions may apply depending on the product, its condition, the reason for the return and the method through which the product was purchased.
2. Products Purchased Directly From GlobalStoke
Customers who purchase a product directly from GlobalStoke may contact us when they receive a product that is damaged, defective, incorrect or materially different from the product information provided at the time of purchase.
Damaged Product
Contact us if your product arrives damaged. Photographs or other information may be requested to help us evaluate the issue.
Incorrect Product
If the product received is not the product ordered, contact GlobalStoke so that we can review the order and determine the appropriate solution.
Defective Product
If a product appears defective, GlobalStoke may request photographs, videos or other information before determining the resolution.
Replacement
Where appropriate, GlobalStoke may offer a replacement or another suitable resolution instead of a refund.
3. Report a Product Issue Promptly
Customers should contact GlobalStoke as soon as reasonably possible after receiving a product if they believe there is a problem.
When contacting us, please provide your order information and a clear description of the issue. We may request photographs, videos or additional information to help us evaluate the claim.
4. Return Request Process
5. Product Verification
To help resolve a product issue, GlobalStoke may request photographs, videos or other information about the product.
In certain situations, GlobalStoke may also arrange a live product review with the customer to better understand the reported issue and determine the appropriate resolution.
6. Refunds
If a refund is approved for a purchase made directly through GlobalStoke, the refund method and processing time may depend on the original payment method.
GlobalStoke will communicate the applicable refund instructions after reviewing the return or product issue.
Important
A refund is not automatically guaranteed for every return request. Each request is reviewed according to the product, order, condition of the product and the circumstances of the reported issue.
7. Replacement Products
Where an issue is confirmed and the applicable conditions are satisfied, GlobalStoke may provide a replacement product or another suitable resolution.
Replacement availability may depend on product availability and the circumstances of the order.
8. Situations That May Not Qualify
A return, refund or replacement may not be approved where the reported issue is caused by circumstances outside the applicable return conditions.
- Damage caused by misuse or improper handling.
- Damage caused after delivery by the customer.
- Normal wear and tear.
- Products modified or altered by the customer.
- Claims where the product does not have a confirmed qualifying issue.
9. Third-Party Purchases
Some products displayed on GlobalStoke may be available through third-party marketplaces.
If you leave GlobalStoke.com and complete your purchase directly on another website or marketplace, that transaction is governed by the third party's own payment, shipping, return and refund policies.
Third-Party Purchase Notice
GlobalStoke does not control the return or refund policy of a third-party marketplace. Customers should review the applicable policy of that marketplace before completing a purchase there.
10. Return Shipping
If GlobalStoke determines that a product should be returned, we will provide the applicable return instructions.
Responsibility for return shipping costs may depend on the reason for the return and the circumstances of the order.
11. Information We May Request
To process a return, refund or replacement request, we may request information such as:
- Order number or order information.
- Customer name and contact information.
- Description of the reported issue.
- Photographs of the product.
- Videos showing the reported issue.
- Other reasonable information needed to review the claim.
12. Customer Cooperation
Customers are expected to provide accurate information and cooperate with reasonable verification or inspection procedures when submitting a return, refund or replacement request.
Providing false information or intentionally abusing the return or refund process may result in the request being declined.
Need Help With a Return?
Contact the GlobalStoke support team and provide your order information along with details about the issue.